Privacy Policy

1. Who We Are

Keynomen Aviation (“Keynomen,” “we,” “us,” or “our”) is a product of Keynomen LLC, a Georgia limited liability company located at 415 Haven Lane, Marietta, GA 30066. This Privacy Policy explains how we collect, use, and protect information when you use our website and applications (collectively, the “Service”).

This Service is intended for users in the United States and is not directed at individuals in the European Economic Area or the United Kingdom.

If you have questions about this policy, contact us at hello@keynomen.com.

2. Information We Collect

Information you provide:

• Account information such as your name, email address, and password.
• Your mobile phone number, if you provide it and opt in to receive text messages (see Section 6A).
• Payment information processed through our payment provider (see Section 4). We do not store full payment card numbers on our own systems.
• Information you submit for instructor or professional verification (for example, certificate details provided by certified flight instructors). Specifically, this includes the full name shown on your instructor certificate, optionally the last four digits of the certificate number, your state of issue, and a photo of the certificate, which we store in a private, access-controlled location.
• Communications you send to us, including support requests and feedback.

Information collected automatically:

• Usage data, such as which terms you view, your study activity, and feature interactions.
• Device and technical data, such as browser type, operating system, IP address, and general location derived from your IP address.
• Cookies and similar technologies (see Section 7).

We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including your account and study progress.
• Process payments and manage subscriptions.
• Verify eligibility for instructor or professional access where applicable.
• Communicate with you about your account, updates, and support requests.
• Improve and develop the Service, including analyzing usage patterns.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations.

We do not sell your personal information.

4. Third-Party Service Providers

We rely on trusted third parties to operate the Service. These providers process information only as needed to perform services for us. They include:

• Payment processing: Stripe, Inc. (handles payment card data under its own privacy terms).
• Data storage and infrastructure: Supabase (database, authentication, and file storage) and Vercel (website hosting), under their own privacy terms.
• Analytics and advertising: With your consent, we use Google Analytics (via Google Tag Manager) to understand how the Service is used, and advertising/conversion tools such as the Reddit Pixel (and, in the future, the Meta Pixel) to measure the performance of our ads. These load only after you accept optional cookies.
• Email and communications: Resend (delivers transactional and product emails, under its own privacy terms).
• Text messaging: Twilio Inc. (delivers SMS/text messages you have opted in to receive, under its own privacy terms).

We encourage you to review the privacy policies of these providers.

5. How We Share Information

We share personal information only:

• With service providers as described above.
• To comply with the law, respond to legal process, or protect our rights, users, or the public.
• In connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your information.
• With your consent.

6. Data Retention and Security

We retain your account and study data for as long as your account is active and for 90 days after you close or cancel your account, after which it is deleted. You may request earlier deletion at any time by contacting us. We retain payment and transaction records for up to seven years where required for tax, accounting, and legal purposes.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6A. Text Messages and Communications

If you provide your mobile number and opt in, we may send you text messages through our messaging provider, Twilio Inc. These may include transactional messages related to your account (such as verification codes, subscription notices, and support responses) and, where you have separately consented, occasional promotional messages.

Consent to receive marketing text messages is not a condition of purchasing any product or service. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and reply HELP for help.

We do not sell or share your mobile opt-in information or consent with third parties for their own marketing purposes. We share your mobile number only with our messaging provider as needed to deliver the messages you have requested.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Service is used, and improve performance. You can control cookies through your browser settings and, where offered, through our cookie banner. Disabling some cookies may affect how the Service functions.

We use two categories of cookies and similar technologies:

• Strictly necessary — required to run the Service and keep you signed in (for example, your authentication session). These are always active.
• Optional (analytics and advertising) — used only with your consent, both to understand how the Service is used and to measure the performance of our advertising. This includes cookies set by Google, Reddit, and (in the future) Meta.

You can accept or decline optional cookies through our cookie banner, and change your choice at any time using the “Cookie preferences” link in the footer. With your consent, we also use advertising and conversion cookies that may involve cross-site tracking by our advertising partners; these never load unless you accept optional cookies, and you can withdraw at any time via the same link. Disabling strictly necessary cookies may prevent the Service from working.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at hello@keynomen.com. We will respond as required by applicable law.

California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act, as amended (CCPA/CPRA).

Categories of personal information we collect: identifiers (such as name, email address, and, if you opt in, mobile phone number); account login credentials; commercial information (subscription and transaction records); internet and device activity (such as usage data and IP address); and, where you provide it, professional information (such as flight instructor certificate details). We collect this information for the purposes described in this Policy.

Your rights: You have the right to know what personal information we collect and how we use it; to request access to or a copy of that information; to request correction of inaccurate information; and to request deletion, subject to legal exceptions.

Sale and sharing:We do not sell your personal information. We share personal information for cross-context behavioral advertising only through advertising cookies that you have affirmatively enabled by accepting optional cookies; you can withdraw at any time using the “Cookie preferences” link in the footer, which stops and clears those cookies.

How to exercise your rights: Contact us at hello@keynomen.com. We will not discriminate against you for exercising these rights, and we will verify your request as required by law before responding.

You can also unsubscribe from marketing emails at any time using the link in those emails.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated policy.

10. Contact Us

Keynomen LLC
415 Haven Lane
Marietta, GA 30066
hello@keynomen.com